Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item torequest a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt orproof of purchase. Return shipping label cost belongs to the customer.

To start a return, you can contact us at info@dsgiftatelier.com If your return is accepted, we’llsend you instructions on how and where to send your package. Items sent back to us withoutfirst requesting a return will not be accepted.

You can always contact us for any return questions at info@dsgiftatelier.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, orplants), custom products (such as special orders or personalized items), and personal caregoods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about yourspecific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once thereturn is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if therefund was approved or not. If approved, you’ll be automatically refunded using your originalpayment method. Please remember it can take some time for your bank or credit cardcompany to process and post the refund.